At Fodder Solutions (Sales) Pty Ltd we are here for you and believe that we are your advocate by delivering to you the very best products at the “Lowest Possible Prices “.
We understand that there may come a time where you need to return a product you have purchased from us. We want to make the returns process as simple and easy as possible for you.
Our Returns Policy
If any product you purchase from us is faulty, damaged (through no fault of your own), or not fit for its usual purpose, we will gladly exchange it, refund it or can arrange for it to be repaired subject to the specific points below.
Cancellation of Orders Before Completion
Pursuant to our terms and conditions of sale, deposits paid on Orders are not refundable without our written consent. This is because once a deposit is received, we begin manufacturing your system which involves us incurring significant costs.
If you wish to cancel your order before it is completed and seek a refund of your deposit, please call or email using the details below. We will submit your request for approval by the Board will consider it and issue a decision in writing. In most cases, your unit can be allocated to another order within a reasonable period and your refund can then be authorised.
Purchases of aftermarket parts are not refundable unless they are faulty. It is your responsibility to determine the need to acquire such part and we are not responsible for incorrect ordering.
How to complete your return
You can call Fodder Solutions (Sales) Pty Ltd on 1300 725 070 or email us at firstname.lastname@example.org.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.